Player Support
Let’s get you back to the homestead.
Contact the developer directly for gameplay, purchase, connection or privacy questions.
This link opens your email app. This page does not send a message automatically.
What to include
- Device model, operating system and game version
- Chapter and day; whether you are playing solo or online
- Steps that led to the issue and what you expected to happen
- A screenshot with personal information removed, if useful
Never send passwords or full payment-card details. For save issues, contact us before deleting the app.
Common questions
My purchase is missing.
Check that you are using the same Apple account and use the purchase-restoration option if offered in-game. If your game has Settings › Account and your account is linked to Game Center or Google Play Games, purchased coins come back after reinstalling or on a new device signed in to the same account. Without a linked account, consumable coins cannot be restored after reinstalling. If the problem continues, email us the product name, purchase date and a redacted transaction record. Avoid deleting the game while investigating.
I keep disconnecting online.
Check your connection and include your game version, selected region, chapter/day and the step where the disconnect happened. Check that players use the same version. We cannot promise recovery of progress or inventory after reconnecting; report any loss with those details.
My microphone is not working.
Turn on the microphone button in your online room. If you previously denied access, check microphone permission for Duskfall in your iPhone Settings app. You can play without using the microphone.
How do I manage my subscription?
Manage or cancel subscriptions through the platform store where you purchased them. On iPhone, open Settings → your Apple Account → Subscriptions. Deleting the app does not cancel a subscription.
How do I delete my account and data?
In the game: Settings › Account › Delete account. Without the game: see Delete your account. Deleting the account does not cancel a subscription.
I have a privacy request.
Email the address below with “Duskfall Privacy Request” in the subject. Describe your request without including passwords or payment-card details.